CTY Online Technical Support Form

Use this form to report software problems.

Name: Email:
CTY ID: Instructor:
Category: Course:
Please explain
the problem:		 What exactly did the error message say?
What was the student doing at the time?
Was the software working properly before today?
If so, what was changed or installed since then?
Computer Model: Such as "iMac G5", "Dell Inspiron 5100", etc. Operating System: In Windows: on the desktop, right-click the
  "My Computer" icon and select Properties.
In MacOS: click the Apple menu and select
  "About this Mac".
Memory (RAM): In Windows: on the desktop, right-click the
  "My Computer" icon and select Properties.
In MacOS: click the Apple menu and select
  "About this Mac".		 Hard Disk (GB): In Windows: open the "My Computer" icon,
  then right-click "(C:)" and select Properties.
In MacOS: in the Finder, select your Macintosh HD
  and press Apple-I (Get Info).
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Center for Talented Youth 5801 Smith Ave #400 McAuley Hall, Baltimore, Maryland 21209
phone: 410 735-4100 / fax: 410 735-6200 / email: ctyinfo@jhu.edu